Refund Policy

This Refund Policy explains how cancellations and refunds work for Nurlify AI subscriptions. Payments are processed by our authorized payment partner acting as the Merchant of Record.

1. Cancelling your subscription

You can cancel at any time. Cancellation stops any future billing, and your access continues until the end of the billing period you have already paid for. You will not be charged again after you cancel.

2. Refunds

Nurlify is a usage-based service: the moment you run a task, the Service consumes computing resources on your behalf. For this reason:

• Fees for a subscription period in which the Service has been used are non-refundable.
• We do not provide partial or pro-rated refunds for time remaining in a billing period after cancellation.

3. Exceptions

If a technical problem on our side prevented you from using the Service, contact us at support@nurlify.com within 14 days of the charge. We will review the request and, where appropriate, provide a refund or account credit / extension at our discretion.

4. How to request

To request a refund under the exceptions above, email support@nurlify.com from the address associated with your account and include your order details. Refund requests may also be handled through our payment partner as the Merchant of Record.

5. Contact

Questions about billing or refunds? Email support@nurlify.com.